Gartner defines Unified Communications thus:

Unified communications (UC) offer the ability to significantly improve how individuals, groups and companies interact and perform. UC enables multiple communication channels to be coordinated. Key technologies include Internet Protocol (IP)-PBX, voice over IP (VoIP), presence, e-mail, audio and Web conferencing, videoconferencing, voice mail, unified messaging and instant messaging (IM).

Another key capability of UC is that it offers a method to integrate communication functions directly with business applications; Gartner calls this capability “communications-enabled business processes.”

The largest single value of UC is its ability to reduce “human latency” in business processes. Although communication methods (such as voice or IM) can be used individually and separately, organizations should examine how bringing these methods together can increase synergies and efficiencies.

Please contact EarlySail for deployment of Unified Communication products in your enterprise, and acceleration of your business processes that require human response.

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Ask us how we can develop SIP and LCS based solutions for your company

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